First Time Manager
Modules
"Getting Results through Others"
When new managers falter, productivity and profits
are at risk. Getting Results through Others provides
customized support for new managers who must succeed in
a fast-paced and competitive market.
Our modularized format allows for flexible
delivery to accommodate the demands of busy schedules.
Sessions may be conducted consecutively or over several
weeks. Many modules can be adapted to accommodate a
webinar or audio class format.
Modules are customized based on in-depth interviews
with your key staff, so the program reflects the
character of your organization. Managers don't need to
sort out irrelevant content.
A money-back guarantee is supported by skilled
facilitators who respond to participant needs and are
accountable for accomplishing the program's objectives.
Groups benefit from sharing best practices and ample
skill-practice sessions that ensure managers leave the
program prepared to produce results.
Getting Results through Others modules are
customized to your organization and may be offered
individually or combined:
Managing for Customer Loyalty
- Empowering employees to serve the customer
- Principles of customer service
- Managing critical customer interactions
- Creating a phone-friendly team
- Welcoming customer complaints
Employee Retention and Development
- The performance management cycle
- Coaching and developing employees
- Discussing employee performance problems
- Documenting important conversations
- Terminating employment
- Building employee loyalty
- Conducting performance appraisals
Results Rely on Communication
- Classic roadblocks to communication
- Asking the right questions
- Productive listening
- Providing non-judgmental feedback
- Setting goals
Hiring: Getting it Right the First Time
- Crafting job descriptions
- Identifying job competencies
- Behavioral interviewing questions
- What's legal / what's not
- Weighing alternative candidates
- Conveying the opportunity
Introduction to Business Planning
- Defining business objectives and strategies
- Setting goals and getting buy-in from others
- Building alignment with other managers
- Creating actionable plans.
Call us to learn about these programs and
customized options.
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